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Delivery Info

We offer FREE UK delivery with Royal Mail 2nd Class Recorded post, this is approx 2-3 working days for delivery

On heavy Items we send by a delivery courier, this is normally Delivered within 2 working days.

 

Up-grading to faster delivery times can be made by calling our office On 01733248932, a small charge will be made for this service.

 

We send where applicable, tracking numbers so customers can check The Items shipment.

Response to Emails/Queries etc

Our email response centre is manned from Monday to Friday 9.00am to 6pm

 Saturday/Sunday is Limited response time, but we will reply as soon as possible.

We endeavour to respond to all emails within 1 hours of receipt. However, it is usually quicker to check our FAQ and thoroughly read the listing as most questions are answered in there. 

MOST IMPORTANT: It is far easier to keep the thread of a conversation by clicking “reply” when replying to our emails, we then receive all previous details.

If you do not receive a reply to your question within 24 hours or so, it will usually be because of these reasons:

• We haven't received it

• We have replied, but you haven't checked your email program (outlook express, hotmail etc)

• We have replied, but your email program has put our reply into your 'spam'folder (Please check your settings in Hotmail and Yahoo etc)

• You have asked a question which is already answered in the listing or our 'Terms & Conditions'


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